Consumer Protection: Statutes Providing Various Rights and Remedies

Question: What can I do if I think I was misled or treated unfairly in a consumer purchase in Ontario?

Answer: If you believe a business used unfair practices, didn’t provide required contract terms, or misrepresented a product or service, Hall Paralegal Services can help you understand your rights under Ontario consumer protection rules and take practical steps such as requesting cancellation, a refund, or filing a formal complaint or claim through the appropriate process.  As an Ontario paralegal service, they can review your documents, help you document evidence, and guide next steps to resolve the dispute efficiently.

In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: